Privacy Policy

URL: /privacy-policy
Last Updated: [Month Day, Year]

VIDO LLC (“VIDO,” “we,” “us,” or “our”) provides restaurant technology products and services under the VIDO Food brand. VIDO Food may include point-of-sale tools, online ordering, order management, kiosk ordering, gift card tools, menu management, customer notifications, reporting, and related restaurant software services.

This Privacy Policy explains how we collect, use, share, and protect information when restaurant owners, staff members, customers, website visitors, and other users access or use VIDO Food websites, apps, dashboards, online ordering pages, and related services.

1. Information We Collect

We may collect information from restaurant merchants, staff users, customers, and website visitors.

Information from restaurant owners and merchants

When a restaurant signs up for VIDO Food or contacts us, we may collect:

– Business name
– Business address
– Contact name
– Phone number
– Email address
– Login information
– Store settings
– Menu information
– Staff account information
– Subscription and billing information
– Support messages
– Device, browser, and app usage information

Information from restaurant customers

When customers place an order, purchase a gift card, or interact with a restaurant using VIDO Food, we may collect:

– Customer name
– Phone number
– Email address
– Order details
– Pickup or delivery information
– Gift card recipient information
– Payment status
– Receipt information
– Customer notes or special instructions
– Device and browser information

Payment information

VIDO Food may connect with third-party payment processors or payment gateways. We do not store full card numbers.

We may receive limited payment-related information such as:

– Payment status
– Transaction ID
– Payment method type
– Last four digits of a card, if available
– Refund, void, or chargeback status
– Receipt information

Payment processing is handled by third-party payment providers according to their own terms, privacy policies, and security requirements.

Automatically collected information

When users access our websites, dashboards, or apps, we may collect:

– IP address
– Device type
– Browser type
– Operating system
– App version
– Pages visited
– Actions taken inside the service
– Error logs
– Performance logs
– Cookies and similar technologies

2. How We Use Information

We may use information to:

– Provide and operate VIDO Food services
– Process restaurant orders
– Send order confirmations, ready notifications, receipts, and gift card messages
– Help restaurants manage menus, orders, printers, payments, reports, and gift cards
– Provide customer support
– Improve our products and services
– Troubleshoot technical issues
– Detect and prevent fraud, abuse, or unauthorized access
– Send service-related notices
– Manage subscriptions and billing
– Comply with legal obligations

3. Customer Notifications

VIDO Food may send transactional messages related to orders, receipts, gift cards, account access, billing, and service updates.

Transactional messages may include:

– Order received
– Order confirmed
– Order ready for pickup
– Order rejected or canceled
– Receipt or gift card delivery
– Password reset
– Account access or billing notices

Marketing messages are separate from transactional messages and may require consent where required by law. Customers may opt out of promotional text messages by following the instructions in the message, such as replying STOP.

4. How We Share Information

We may share information with:

– Restaurants using VIDO Food
– Payment processors and payment gateways
– Email and SMS service providers
– Hosting and cloud service providers
– Customer support tools
– Analytics, monitoring, and security providers
– Legal, compliance, or law enforcement parties when required
– Business successors in the event of a merger, acquisition, or sale

We do not sell restaurant customer order information as a standalone product.

5. Restaurant Responsibility

Restaurants using VIDO Food are responsible for how they collect, use, disclose, and manage their own customer data. Restaurants must comply with applicable privacy, consumer protection, marketing, payment, tax, and food service laws.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no system is completely secure. Users are responsible for keeping login credentials confidential and promptly notifying us of unauthorized access.

7. Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and improve our products.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, analyze traffic, improve performance, and support marketing. Users may control cookies through browser settings. Blocking cookies may affect website or service functionality.

9. Children’s Privacy

VIDO Food is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. California Privacy Rights

If you are a California resident, you may have certain privacy rights under California law. You may request access, correction, deletion, or information about certain uses of personal information where applicable.

To submit a privacy request, contact us at privacy@vidofood.com. We may need to verify your identity before processing the request.

11. Your Choices

Depending on your location, you may have rights to access, correct, delete, or limit certain uses of personal information. To make a request, contact us at:

privacy@vidofood.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

VIDO LLC
Website: https://vidofood.com
Email: privacy@vidofood.com
Phone: (800) 652-8234